We're a small operation making one-of-a-kind things, but we're pretty quick about getting them out the door!

All ready-to-ship orders are carefully packaged and shipped from Colorado within 1–3 business days of purchase. Once your order is on its way, we'll send you tracking information so you can follow its journey to your doorstep.

Shipping costs are calculated at checkout.

Live somewhere outside the United States? We'd love to send a little Zenger Studio your way! International shipping may be available upon request. Just reach out before placing your order, and we'll see what we can do. International customers are responsible for any applicable customs duties, taxes, or import fees.

For custom commissions, shipping timelines will be discussed during the design process, since sourcing the perfect secondhand materials sometimes takes a little extra treasure hunting.

Every Zenger Studio piece is handmade, one of a kind, and created with a whole lot of love. Because of that, all sales are final, and we do not offer standard returns or exchanges.

That said, we're also human beings, and we understand that sometimes things don't fit quite the way you imagined.

If you absolutely love your new piece but something isn't quite right, please reach out within 24 hours of delivery. While we can't guarantee a return or alteration, we're always happy to have a conversation and see if there's something we can do.

Maybe a seam can be let out, a hem can be adjusted, or we can find another solution. No promises, but we're pretty resourceful around here.

Any alterations or exceptions must be approved by us in advance. If an item needs to be shipped back for an approved adjustment, return shipping costs are the customer's responsibility unless otherwise agreed.

A note about custom commissions: All commissions require a 50% nonrefundable deposit, which covers a portion of the time, labor, and materials involved in creating your piece. The remaining 50% is due before shipping. Custom commissions are subject to the return terms agreed upon during the commission process.

We take a lot of pride in what we make, and we want everything that leaves our studio to arrive exactly as it should.

If your order arrives damaged, defective, or otherwise not as expected, please contact us as soon as possible with your order number and a few photos of the issue. We'll take a look and work with you to make things right.

One thing worth mentioning: We work primarily with vintage, found, and repurposed textiles. These materials have lived a little! Subtle fading, variations in texture, and small signs of age are often part of their charm and what makes each piece unique.

Of course, there's a difference between vintage character and an actual defect. If there's a genuine problem with your order, we'll work toward an appropriate solution, including a repair, replacement where possible, or refund as required.

We want you to love what you bought. Simple as that.